Corporate Podcasting Show Episode 10 – Quality Measurement and developing customer satisfaction surveys

To subscribe and listen, head for i-tunes or listen now by clicking on the play button below:

[audio:http://www.kh-2.com/mp3s-cps/cpsepisode10.mp3%5D

In part 1 we define Quality Management and look at new strategies to deploy this essential corporate mechanism.
I believe that measuring all we do is a way of getting better the next time we do it.

Part 2 features an extract from a  k-wiki whitepaper focused on developing customer satisfaction surveys .

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